SHIPPING POLICY

This shipping policy covers all important details for order processing, global delivery procedures, time expectations, customs notes, and shipping‑related responsibilities for every Jade Leaf Matcha customer, aligned with our core benefit of free worldwide shipping available for every completed order with no order minimum required.

order processing timeline

Once your payment successfully clears, our warehouse team begins order processing. Standard handling time for packing and dispatching parcels runs 1‑3 business days, Monday through Friday, excluding US national public holidays. Promotional sale periods like our summer carnival event bring higher order volume, which can slightly extend warehouse processing times by a small number of additional business days. Processing time is separate and does not count toward transit delivery time.

free worldwide shipping details

We provide free worldwide shipping for every order placed on our site. There is no minimum cart value requirement to unlock this offer. The free‑shipping benefit covers standard international outbound delivery service. Expedited premium fast shipping upgrade options are not included within this complimentary program, and would require additional customer payment if you choose to select faster delivery.

estimated transit timeframes

For domestic United States destinations, standard shipping normally takes 5‑10 business days after warehouse dispatch. For international global destinations, estimated transit ranges sit between 10‑25 business days. Please understand cross‑border shipments can encounter unpredictable hold periods within destination‑country customs facilities, and those waiting periods sit completely outside of our warehouse and courier’s control. Estimated timelines are non‑guaranteed approximations and cannot be treated as firm delivery deadlines.

shipping address accuracy responsibility

You are fully accountable for entering your complete, accurate shipping address when completing checkout. Double‑check street details, apartment or unit numbers, postal or zip codes, and country selection. If you submit an incomplete or wrong delivery address and the package gets mis‑delivered, returned to sender, or lost, we are not obligated to reship your order free of charge. Double‑verifying address information before paying avoids most common shipping complications.

package tracking availability

Once your parcel leaves our warehouse, we send an automated confirmation email containing your unique package‑tracking number. You may use this tracking ID to follow your shipment’s progress online. In rare instances, international carrier tracking updates may lag or stop updating while parcels travel across oceans; this does not automatically mean your package is lost. Reach our support team if your tracking shows unusual status for an extended stretch of time.

customs & import duties for international buyers

When goods cross international borders, your local government may assess import tax, customs duties, or administrative processing fees. These potential local charges are the sole responsibility of the receiving customer. Our free‑shipping promotion only covers our outbound courier freight cost; it does not cover destination‑country import taxes or customs fees. We cannot pre‑pay, predict, or reimburse these local charges for shoppers outside the USA. Please research your local import rules before ordering if you have concerns.

lost or missing package procedure

If your tracking marks a package as delivered but you never receive your parcel, first check around your property, with building management, neighbors, and your local postal carrier. After completing these checks, open a support ticket with us including your order number and tracking number. We will work with our shipping carrier to launch an investigation. Carrier investigations require set waiting periods before they can officially declare a parcel lost. We follow carrier final determinations for lost‑package resolutions.

returned‑to‑sender parcels

Packages can get sent back to our warehouse for multiple reasons: invalid address, recipient refusal to pay local customs fees, multiple failed delivery attempts. When merchandise comes back to us, customer is responsible for any secondary reshipping costs if you still wish to receive your items. Original outbound free‑shipping benefit is consumed upon first dispatch and cannot be reused for repeat shipments.

prohibited shipping destinations

We reserve the right to halt shipping service to regions impacted by courier service suspensions, trade restrictions, or severe logistical disruptions. If we cannot fulfill delivery to your location after you place an order, we will notify you and fully refund your purchase amount.

shipping‑policy updates

We can adjust this shipping policy as carrier networks and global logistics situations evolve. All changes will be published live to this policy page for public viewing.