PRIVACY POLICY

This privacy policy explains exactly how Jade Leaf Matcha collects, stores, uses, and safeguards personal visitor and customer data gathered through our official online store website. This policy applies to every site visitor, registered account holder, and placing customer, and outlines your rights related to your personal identifiable information when shopping on our platform.

information we collect

We collect information you voluntarily submit to us during checkout process, account creation, or when sending customer support emails. This includes your full legal name, shipping and billing addresses, email address, phone contact number, and order‑specific purchase details. We also automatically gather non‑personal technical visitor data such as device type, browser information, site navigation patterns, and approximate geographic location through standard website cookies and analytics tools. We never collect sensitive private health information unless you choose to share it voluntarily within a support message.

how we use collected data

Your personal information is primarily used to complete and process your placed orders, arrange product shipping, send order confirmation emails, and deliver tracking updates for your parcels. We may use your email address to send store newsletters, seasonal sale announcements, and new‑product releases, only if you have actively opted‑in to receive marketing communications. We also use aggregated anonymous visitor data to analyze website performance, improve page layout, and refine our product offerings for our audience.

cookie usage on our website

Our website utilizes standard industry cookies to improve your browsing experience. Functional cookies remember your cart contents and basic site preferences. Analytical cookies help us understand which pages and products attract the most interest from our visitors. You are fully able to adjust cookie permissions inside your own web‑browser settings at any time. Disabling certain cookies may cause some website features, like shopping cart saving, to function with limitations.

data sharing with third parties

We will never sell your personal identifiable customer data to outside marketing companies for profit. Limited necessary data is shared with trusted third‑party service providers strictly to fulfill your order: payment processors handle secure checkout transactions, logistics partners manage package delivery, and email service platforms distribute our transactional and marketing mail. All these vendors are contractually obligated to protect your private information and can only use your data to perform services for our brand.

data security measures

We follow widely accepted industry security standards to protect your personal data against unauthorized access, accidental loss, alteration, or improper disclosure. Our checkout pages run on encrypted secure connections, and sensitive payment credentials never get permanently stored on our own internal servers. No digital security system can guarantee absolute zero‑risk, but we continuously maintain and update our safety protocols.

your personal data rights

Depending on your location’s privacy regulations, you hold rights to request a copy of the personal data we hold about you, ask us to correct inaccurate stored information, or request permanent deletion of your customer records. If you wish to exercise any of these rights, send a detailed request to our support email [YOUR SUPPORT EMAIL]. We will verify your identity before processing any data‑related requests to protect against fraudulent access.

marketing email opt‑out options

Every promotional marketing email message we send includes a clear one‑click unsubscribe link at the bottom footer. You can opt out of future marketing mail at any moment. Please note even after opting out of newsletters, you will keep receiving critical transaction‑related emails such as order confirmations and shipping notifications for purchases you have made with us.

policy updates

We reserve the right to revise this privacy policy as business requirements or legal rules change. Any policy revisions will be published live on our website policy page, and the updated version takes effect immediately once posted. We encourage site visitors to revisit this page periodically to stay informed of our current data‑handling practices.

questions about privacy practices

For any questions or concerns regarding this privacy policy and our handling of your personal information, please reach out via our official customer support email address.